Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To request a return, please contact us at info@infinesy.shop.

Q: How do I get a refund?
A: Once we receive your return and inspect the item, we’ll process your refund back to the original payment method. It may take a few days to reflect in your account.

Q: What payment methods do you accept?
A: Infinesy accepts major payment options including Visa, MasterCard, American Express, PayPal, and other secure payment gateways available at checkout.

Q: I made a mistake with my shipping address. Can I fix it?
A: If your order hasn’t been processed yet, we can update the address. Please contact us immediately at info@infinesy.shop.

Q: How long does shipping take?
A:Orders are typically processed within 1-2 business days.

• UK orders:
  Estimated delivery in 2–14 business days
  
• International orders:
  Estimated delivery in 7–21 business days
  
  Shipping times may vary slightly depending on your location and local customs.
  

Q: Do you ship internationally?
A: Yes, Infinesy ships worldwide! International delivery times may vary by country.

Q: Where can I track my order?
A: You can track your order anytime via our Track Your Order page. Tracking information will be updated as soon as your package ships.

Q: What if I receive the wrong item or something is damaged?
A: We sincerely apologize! Please send a photo and your order number to info@infinesy.shop, and we’ll quickly resolve the issue.

Q: Can I cancel my order?
A: If your order hasn’t been processed yet, we can cancel it for you. Contact us right away if you wish to cancel.

Q: Do you offer discounts or special promotions?
A: Yes! Sign up for our newsletter or follow us on social media to get updates on promotions, exclusive deals, and new arrivals.

Q: Is it safe to shop at Infinesy? A: Absolutely. Your privacy and security are our top priority. Our website uses SSL encryption and secure checkout systems to keep your information protected.